IMPORTANT DISCLAIMER: Oranga.co.uk provides nutritional advice and wellness products intended to support general health and wellbeing. However, our advice, recommendations, and products are not a substitute for medical diagnosis, treatment, or professional medical advice. Customers should always consult a qualified healthcare professional before making any significant changes to their diet, lifestyle, or supplement regimen. Oranga.co.uk is not liable for any direct or indirect consequences resulting from the use of our services or products. If you have a medical condition, are taking medication, or have health concerns, seek professional medical advice before proceeding.

 

General Terms and Conditions

Welcome to Oranga.co.uk. By using our website and purchasing our products and services, you agree to be bound by the following terms and conditions. Please read them carefully before making any purchases or using our services.

 

1. Purchasing Supplements

1.1 Customers can purchase supplements directly from Oranga.co.uk. 1.2 Supplements may only be returned within 14 days of purchase, provided they are unopened and in their original condition. 1.3 Customers must cover the cost of returning the item. 1.4 A full refund will be issued once the returned item has been received and inspected, within 14 days of approval. 1.5 Disclaimer: Supplements are not a substitute for medical treatment. Customers should consult a healthcare professional before using any supplements. 1.6 Oranga.co.uk is not liable for adverse reactions to any supplements. Customers assume responsibility for verifying compatibility with their health conditions and medications.

 

2. Purchasing Health Tests

2.1 Health tests available for purchase include:

• YourGutMap Gut Health Testing

• LifeCode GX Nutrigenomics Testing

• Health Testing from Invivo and Regenerus Labs 2.2 Once a health test is purchased, it is non-refundable, unless the kit is damaged or a fault occurs due to Oranga.co.uk. 2.3 Customers are responsible for correct sample collection and timely submission to the respective labs. 2.4 Oranga.co.uk is not responsible for delays caused by the laboratory or external shipping carriers. 2.5 In the event of a lost or delayed test, Oranga.co.uk will work with the lab to resolve the issue, but no guarantees can be made regarding test reissuance or refunds.

 

3. Questionnaires

3.1 Customers may be required to complete questionnaires before receiving supplement recommendations or health guidance. These include:

• Supplement Support Questionnaire

• Health Testing Questionnaire

• Health Guidance Questionnaire 3.2 These questionnaires help ensure personalized and safe recommendations. 3.3 By completing the questionnaire, the customer confirms that all information provided is accurate and truthful to the best of their knowledge.

 

4. Cancer Nutrition Services

4.1 Once a client has paid and booked an appointment for Cancer Nutrition Services, the Adrenal Stress Test will be ordered and delivered within 2-3 working days. 4.2 If a client cancels their appointment before 48 hours of the scheduled time, the cost of the Adrenal Stress Test and postage will be deducted from the refund amount. 4.3 If an appointment has taken place, no refund will be issued. 4.4 This service is not a substitute for medical treatment, and clients are advised to seek medical advice alongside nutritional guidance.

 

5. Metabolic Balance Programme

Metabolic Balance Programme Disclaimer

This is not the official Metabolic Balance® website. For official information on the Metabolic Balance® programme in the UK, please visit Metabolic Balance® UK - www.metabolic-balance.co.uk.

Metabolic Balance Programme Terms

5.1 Once the Metabolic Balance Programme has been generated, it is non-refundable.  5.2 It is the client's responsibility to attend their scheduled appointments.  5.3 Any missed appointments without prior notice may be forfeited.

 

6. Payment Terms and Cancellation Policy

6.1 Fees for all services must be paid in advance. 6.2 Online appointments must be paid in full prior to booking confirmation. 6.3 Cancellations within 48 hours of an appointment will be charged in full. 6.4 No-shows will not be refunded.

 

7. Privacy Policy

7.1 Data Collection and Use We collect and process personal data to provide direct healthcare services. The information we may collect includes:

• Name, contact details, and next of kin

• Health history, medication, supplements, test results, and dietary information

• Payment details

7.2 Legal Basis for Processing We process your personal data under the following legal bases:

• Legitimate Interest – To provide personalized recommendations and services.

• Performance of Contract – To process purchases, deliver services, and communicate results.

• Compliance with Legal Obligations – To adhere to regulatory and professional requirements.

7.3 Data Sharing and Third Parties

• We do not share your data without your express consent, except where legally required.

• We may share anonymized case histories for professional development.

• If required, we may share personal data with:

  • Testing laboratories (e.g., Invivo, Regenerus Labs) for health testing purposes.

  • Couriers and delivery services for shipment purposes.

  • Financial institutions for payment processing.

7.4 International Data Transfers

• If we transfer your data outside the UK/EEA, we ensure that adequate safeguards are in place, such as:

  • European Commission-approved standard contractual clauses.

  • Transfers only to countries with an adequacy decision.

  • Security frameworks such as UK-US Data Privacy mechanisms.

7.5 Data Retention Policy

• Personal data is retained in accordance with regulatory requirements and business needs.

• Health records are typically stored for seven years after the last client interaction.

• Financial transaction data is retained for six years for tax purposes.

• Anonymized data may be retained indefinitely for research purposes.

7.6 Security Measures

• We use encryption, secure servers, and access controls to protect your data.

• Employees and third parties handling personal data must comply with strict confidentiality agreements.

• Any suspected data breach will be reported to the ICO and affected individuals if required by law.

7.7 Your Legal Rights Under data protection laws, you have the right to:

• Access your personal data.

• Correct inaccurate or outdated information.

• Request erasure of your data where applicable.

• Restrict processing under certain conditions.

• Request data portability to transfer your data elsewhere.

• Object to processing based on legitimate interests.

• Withdraw consent for marketing communications at any time.

To exercise these rights, contact enquiries@oranga.co.uk. We will respond within one month.

 

8. Liability & Disclaimers

8.1 Oranga.co.uk provides advice and products for general wellness, not medical diagnoses or treatment. 8.2 We are not responsible for any negative health outcomes resulting from supplement use, health tests, or nutrition services. 8.3 Clients are responsible for consulting a medical professional before making any significant dietary or lifestyle changes.

 

By purchasing from or using the services of Oranga.co.uk, you acknowledge that you have read, understood, and agreed to these legally binding Terms and Conditions.